Our promise
- To Listen to you and act in accordance with your best interests.
- To behave in a professional, caring manner.
- To be clear and fair and not to mislead you in any way.
- To clearly explain every stage in the equity release process.
- To allow you to make an informed decision and unpressurised choices.
- To give the best possible independent advice.
- To offer a wide choice of safe equity release plans.
- To provide the highest levels of customer care.
Ten good reasons to choose Key Retirement Solutions
- We are the UK’s leading independent equity release specialist. That means we can search the market to find the very best plan for every customer, always acting in their best interests, and not those of the plan providers. We work with leading companies, such as Prudential and Norwich Union and often secure exclusive offers unavailable anywhere else – even direct from the provider!
- We provide a truly personal service. Every customer is unique, so we tailor our service around you and only make recommendations once we have a complete understanding of your needs.
- We offer a free initial consultation with one of our specialist advisers. There’s no pressure to take out a plan, and everything is explained clearly, in plain English.
- We give you the whole story on equity release. We’ll tell you the pros and cons, explaining how all plans reduce the value of your estate and can effect entitlement to benefits.
- We only recommend plans approved by Safe Home Income Plans (SHIP). These offer a number of additional safety guarantees for customers.
- All Key’s advisers are fully trained and qualified to advise on equity release with complete confidence.
- We encourage you to involve your family throughout the process. They are welcome to attend appointments with your adviser.
- We will allocate you a personal customer services specialist. They will progress your application on your behalf and keep in touch with your solicitor, plan provider and you, to make the process as simple as possible.
- We won’t forget you. We’ll keep in touch with you via our quarterly customer magazine, and can review your plan to ensure it is still the best option for you.
- We offer an award-winning service. We have been voted ‘Best Equity Release Broker’ by What Mortgage magazine for two years running – the only award voted for by customers.
