Key's unique service to find the right plan for you

After finding out the basics of equity release by reading one of our free guides or exploring the website call us free on 0800 915 9116 to arrange a free, no obligation initial consultation. Your local equity release specialist from Key will visit you in the comfort of your own home.

“It was reassuring to us that our adviser was a local person. We were very impressed with him” Mr and Mrs Thompson, North Yorkshire.

Step 2

Talk to your family about equity release. Taking a plan reduces the value of your estate, so it’s important to involve them from the start. Almost two thirds of customer’s families are positive and supportive of their decision to release cash, with half considering their retirement and well-being more important than inheritance.*

"The advice I received from Key and the support of my children has made a big difference to the way I live now. I can enjoy my independence in my home for many years to come” Mrs Plumridge, Hants.

Step 3

In your consultation, your adviser will explain more about how equity release works, outlining the pros and cons of the different types of plan. They’ll then complete a factfind report, finding out more about you, your current circumstances and your hopes for the future. This will help them to research how much cash you could release and which kind of plan could be best for you. There’s a lot to take in, so we always encourage you to invite along a family member or friend. It’s also an ideal opportunity to ask any questions you might have.

Step 4

On your request, your adviser will search the market to find the best plan for you. They’ll then return with a personalised report, outlining their recommendations and the reasons for them – don’t forget, this could be one of our exclusive offers with preferential rates or cashback.

Step 5

With the help of your adviser, select the right plan for you. Your adviser will then help you to complete the paperwork to apply for your chosen plan.

Step 6

Your personal customer services specialist at head office will oversee the progress of your plan, keeping in regular contact with your solicitor, plan provider and yourself, to ensure the process is as smooth as possible. If you ever have any questions, just pick up the phone and they’ll be happy to help.

“Key provide an excellent service, with genuine personal interest shown by the staff. Mark’s involvement [in customer services] was crucial – thanks Mark!” Mr and Mrs Nelson, London.

Step 7

Complete your plan! Within 8-12 weeks of your application, your cheque should arrive from your solicitor and you can get on with enjoying your retirement!

“We found that Key made the whole experience of equity release much smoother than we had anticipated” Mr and Mrs Fitzgerald, Dorset.

It’s as simple as that! But don’t take our customers’ word for it, find out for yourself. Call us free on the 0800 915 9116 and take the first step to enjoying a retirement with fewer financial worries thanks to Key’s expert and independent advice.

If you are considering equity release, please read the points to consider.

Our fee for advice is typically 1.5% of the amount released, payable only on completion of a plan.

*KRS Customer Survey Feb 08