Customer case studies

At Key we always put our customers first. With 96 per cent of our customers saying they would recommend us to family and friends*, we thought we’d pick just a few of our happy customers to let you read about the type of plan they chose, what they did with the cash released and how the money changed their lives.

Bill Giles, OBE released cash from his home and was so happy with our service, he became a proud ambassador for both equity release and Key.
View our TV ad with Bill and read more about his story.

Mr & Mrs Taylor from Staffordshire released cash to help their financial pressures and were even able to take all their grandchildren on a holiday to Cornwall last summer.
Read more about their story.

Mr & Mrs Hayes from Surrey wanted access to more money so they could celebrate Mr. Hayes 90th birthday in style with a dream trip to South Africa. They were also able to help their granddaughter with expensive travelling costs as part of her university course.
Read how equity release worked for them.

Mr & Mrs Arnold from Hampshire had always dreamed of having a conservatory but couldn’t afford it, until they found out about equity release. Now they have their own heated conservatory and were able to make improvements to their garden.
Read their equity release experience.

If you are thinking about taking out an equity release scheme, you should read through is it right for you? carefully.

*Key Retirement Solutions Customer Care Questionnaire in 2011.